Digital Membership

Activation / Login:
How do I activate my Entertainment Membership?

To begin using your Membership, please visit the Activation Page and enter the Activation Code. You can find the activation code in the confirmation email sent to your inbox.

I am getting the message ‘Please try again. There was an error with your Log in details’?

If you cannot login to the app, try resetting the password to your Entertainment account by using the Forgot Password link on the login page or Contact us for help.

I am getting the message 'Digital Membership Required' when I've already purchased a Membership?

You may have logged into the app as a visitor or used an incorrect email address. To fix it, log out of the app and log back in again. Use the email address that is associated with your Entertainment Digital Membership. If you still can't get in, please Contact us for help.

Digital Membership App Permissions
The Digital Membership may require access to ‘App Permissions’ such as Location, Storage, Contacts and more. Updates to Entertainment Book Australia and New Zealand may automatically add additional capabilities within each group. For more information on Permissions please refer to the Permissions section in your device App settings. These permissions are used in order to use the App functionality such as calling to make bookings, to view participating businesses near to your location (the ‘Near me’ technology) and saving image files for quick load time when opening the App and viewing offers.
Getting Started:
How do I redeem offers using a Digital Membership?

In the Entertainment App, select the offer you wish to use. In the presence of a staff Member select 'Redeem now' and show them the redemption screen. They must view, and may record, the unique redemption code that appears on your screen. The offers are also date and time stamped and have a revolving crown to ensure its validity.

If the circle on a voucher states 'Web offer', this can only be redeemed by using our website, once selected you will be directed to the website to log in to redeem the offer.

How do I share offers with family members?

The Entertainment Digital Membership can be shared with family members in your household on up to five different devices, but only one device can actively redeem offers at any one time.
To share your Membership, the new user will need to confirm their device is compatible by downloading the Entertainment App from the Google Play Store or the Apple App Store.

The new user will then log in with the primary email and password of the registered Member.

Once the log in is successful, the new user will need to 'Create a name for their mobile device'.

How do I check for new offers or updates?

The Digital Membership is updated weekly with new offers as well as any changes to businesses that are in the Membership (i.e. If they have closed down or have made changes to their name). When opening the app, you should be informed that updates are being applied. If you'd like to check, after logging in, tap the User icon, followed by “check for updates”.

I have a new phone or have changed devices and cannot Activate or Redeem?

If you’re receiving the message ‘you’ve reached your maximum allowance of registered devices on you Entertainment account’ or you can’t activate your Membership, give us a call on 1300 159 707 or email mail@entertainmentbook.com.au

What happens if I have a Digital Membership but am in an area where I can’t get phone signal or am out of range?

The offers within the Digital Membership are built into your phone, so providing you are logged in and are using the Activated Device you do not need to be online to use it. You can redeem up to 5 times while offline and as soon as you are back in range, your Membership will be automatically updated.

Technical Support:
I am not seeing all available offers in each category?

When you are in the application, click on Search, select refine and ensure all offers are selected here. Tap Apply if you make any changes.

You can reset a filter at anytime.

My Digital Membership keeps freezing or closing down?
Apple: Delete the Digital Membership and re-install, proceed to log in again.

Android: Go to ‘Applications Manager’ in your phone settings and tap on the 'Entertainment' Icon for the Digital Membership, select ‘Clear Data’ and ‘Clear Cache’ and go back to re-open Digital Membership and log in.
Will the App work after Android and iOS updates?

With continual updates to operating systems, we will be checking to make sure all Membership functions are supported on the App. While some unexpected issues may arise before the checking process is completed, our aim is to ensure that these are kept to a minimum and resolved quickly and efficiently.

What does the message 'Maximum devices reached' mean?

Your Digital Membership can support five devices.

Please call or email us to get support deactivating your previous devices.

Australian Members: 1300 159 707 or mail@entertainmentbook.com.au

New Zealand Members 0508 326 657 or support@entertainmentbook.co.nz

What if I see the message that the App is 'Not available in my country/region' or that the device is incompatible?

Apple Device:

Incompatible: Check your device's software version and ensure it is above iOS 9.1, please update if there is one available. Settings > General > Software Update.
If there is no available update and the version is above iOS 9.1 please check that you have enough storage available and remove some data if necessary. Settings > General > Storage.

App not available in your country/region:

Step 1: Tap "Settings" from the home screen of your iOS device.
Step 2: Tap "iTunes & App Store."
Step 3: Tap your Apple ID and select "View Apple ID" from the dialog box that opens.
Step 4: Enter your Apple ID password as prompted.
Step 5: Tap "Country/Region." Read the notification that appears on the screen, as it may be different depending on your Apple account. For example, if you have auto-renewing subscriptions, changing countries may disable these subscriptions.
Step 6: Tap "Change Country or Region." Select your country or region from the list provided. Tap "Done."

Android Device:

Incompatible: Check your device's software version and ensure it is above Android Version 4.4, please update if there is one available. Settings > About Device/About Phone > Software update. If there is no available update and the version is above Android Version 4.4 please check that you have enough storage available and remove some data if necessary. Settings > Storage.

App not available in your country/region:

Google Play uses the billing address of your default payment instrument in Google Wallet to help determine your home country for accessing the Play Store. If it is not using Australian or New Zealand details, you will not be able to download or use the Digital Membership.

Please note that you must have a valid payment method with a local billing address in order to access that country's Play Store.

  • Step 1: Sign into your Google Wallet account to manage your payment methods https://wallet.google.com/manage/paymentMethods)
  • Step 2: Add a new card or change your default payment instrument to one with a billing address located inside your desired country
  • Step 3: Open the Play Store and navigate to any item available for download
  • Step 4: Click to begin a download until you reach the "Accept and buy" screen (no need to complete the purchase)
  • Step 5: Close the Play Store and clear data for the Google Play Store application (Settings > Apps > Google Play Store > Clear Data) or clear your browser cache
  • Step 6: Re-open the Play Store. You should now see the Play Store that matches your default payment instrument's billing country.

If you haven't yet added a payment method to your account for the first time, please add a card directly from the Play Store with a billing address that matches your intended country location. Then, follow steps 3 through 6 to show your intended country's Play Store.

What if my ‘Near Me’ function keeps defaulting to Sydney or Auckland?
This will mean that your phone's location services are switched off and you are unable to use this function. To enable location settings please follow the guidelines below;
Apple Device: Settings > Privacy > Location Services > Enable > Scroll down and tap on the Entertainment App Icon > Tap on ‘While Using the App’
Android Device: Settings > Location > Enable
What smart devices are compatible with the Digital Membership?

iPhones: The Entertainment Digital Membership is compatible with Apple devices running iOS 11.0 and above. Search for 'Entertainment Australia' in the App Store or in iTunes.

Android phones: The Entertainment Digital Membership is designed for Android phones running 6.0 or later. To test compatibility, search for 'Entertainment Book Australia' from the Play store App on your phone or the Google Play website. Google Play will automatically tell you if the App is supported by your device. Not all Android systems are the same and manufactures may modify the operating system with components that may make the device incompatible.

At this stage, the Digital Membership is not available for Windows or Blackberry devices.

How can I update offers and view the version on my phone?

How to update the Entertainment Digital Membership:

If you are still experiencing issues, please provide the Data Package and Build Version of the Digital Membership before you contact us.

How to view Data Package and Build Version: