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TGI Fridays Doncaster

Absolute disaster of a lunch at TGI Fridays Doncaster. The restaurant only had two tables, yet we still waited nearly 10 minutes to be served.

I ordered the calamari lunch special for $15.90 — now I know why it’s priced that way. Easily the worst calamari I’ve ever had: clearly frozen, dry, rubbery, and completely flavourless. I ate one piece and left the rest.

Before the meal even came out, I asked the server to swap the chips for vegetables if possible. She agreed… and then forgot. The chips arrived old, dry, and with zero seasoning anyway. Even the side salad had no dressing or flavour.

What was most disappointing was the complete lack of awareness. The server walked past us multiple times, clearly seeing two full plates barely touched, yet never once stopped to ask if everything was okay — not during the meal, and not even at the end. Basic hospitality was completely missing.

I genuinely don’t understand how a restaurant stays open serving food of this quality with service this careless.

Save your money and go elsewhere.

I recently visited TGI Fridays Doncaster, and unfortunately, it turned out to be one of the worst dining experiences I have ever had in Westfield Doncaster. I rarely write long reviews, but this visit was disappointing on so many levels that it truly needed to be shared. And as you can clearly see from the photos I’ve attached, these issues were not minor.

⸻

1. Food Quality – Very Poor and Below Expectations

We started with a chicken dish served with mashed potatoes and vegetables. Overall, the plate was extremely disappointing:
•	The chicken had absolutely no flavour — bland, dry, and poorly seasoned.
•	The mashed potatoes were plain, with no sauce or seasoning to complement the dish.
•	The green beans were unacceptable. As the photos show:
•	They were not cleaned properly, with stems still attached.
•	They were undercooked, almost raw in some parts.
•	Their appearance was dull and unappetizing.
•	The broccolini also looked over-steamed, soft in some places and hard in others.
•	The entire plate looked messy and lacked any professional preparation.

We then ordered the fettuccine, which was supposed to come with chicken and prawns.
However:
•	The dish contained no prawns at all.
•	The chicken in the pasta was overcooked, dry and flavourless.
•	The pasta itself had no taste, no seasoning, and felt strangely prepared.
•	Even worse, the pasta had large, random chunks of onion throughout the dish — as shown in the photos. The onion pieces were so big and out of place that they completely ruined the texture and made the dish unpleasant to eat.
•	The pasta was also served cold, and it took almost 15 minutes to reheat it after we asked. By the time it came back, everyone else at the table had already finished eating.

For a restaurant with TGI Fridays’ reputation, this level of food quality and inconsistency is unacceptable.

⸻

2. Drinks – Incorrect and Carelessly Served

I clearly ordered a non-alcoholic drink, and even repeated it to make sure.
Despite that, the iced tea that arrived tasted strange. Later, when I checked with the manager, I found out that the drink actually contained alcohol, even though I specifically requested a non-alcoholic option.

This is a serious mistake, especially for customers who do not drink alcohol for personal, cultural, health, or religious reasons.

Additionally:
•	We had to ask for tap water 2–3 times before it finally arrived.
•	A sparkling water that one of my friends ordered never arrived at all.

⸻

3. Customer Service – Untrained and Unattentive

The service throughout the visit was extremely poor:
•	No staff member checked on us after the food arrived.
•	No one followed up about delayed dishes or missing drinks.
•	When we raised concerns, the responses felt careless and unprofessional.
•	The kitchen staff seemed unaware of the menu, especially regarding the pasta that should have included prawns.

It felt like the whole team was poorly trained and not prepared for basic customer service.

⸻

4. Additional Notes from the Photos

As seen in the photos I attached:
•	The vegetables were not cleaned properly, with stems still attached.
•	Their texture was uneven — some pieces overcooked, some undercooked.
•	The presentation was messy and lacked care.
•	The large onion chunks in the pasta clearly show poor kitchen preparation and lack of consistency.

These are issues that should never appear in dishes from a restaurant of this scale.

⸻

5. Overall Experience

From the food to the drinks to the service, everything fell far below expectations.
The mistakes with the drinks, the cold dishes, the missing prawns, the undercooked vegetables, the large onion chunks, and the lack of attention from staff made this visit one of the most disappointing dining experiences I’ve had in Doncaster.

Based on this experience, I genuinely cannot recommend TGI Fridays Doncaster and will not be returning.
There are many better dining options in Westfield Doncaster delivering much higher standards in both quality and service.

We were accommodated with excellent service today from Jeffrey at TGI Fridays’ Doncaster. We felt at ease and welcomed with Jeffrey warm and kind demeanour. Not only that, the price of food was exceptional reasonable. The chips were a particular highlight amongst the wonderful meal. We will sure to visit again. Thank you.

I have been a long time visitor of TGIFridays, originally in the US, and for the past couple decades here in Australia. The quality of the food and service has become completely laughable. Service? What service. We got pointed at a table (after several minutes of eye contact but no verbal acknowledgement), told to order from the QR code and then only saw a server when they delivered the food. Even at the end, there was no verbal contact or acknowledgement to see how we were doing or whether we'd enjoyed our meal.

Then there was the food — dramatically overpriced, under-portioned (especially when you're expecting the typical HUGE TGIFridays salad), and with no care to presentation or product.

I'll let the pictures speak for themselves. That is a $23 salad and a $39 appetizer 'tower'. I hadn't eaten any of it, this was how it came out. I show the salad before mixing and after. Terrible experience.

Jeffery was professional, friendly and approachble.
Homemade lamonade was amazing, mozzarella sticks was very tasty and crunchy, popping prawns was also very tasty. Be careful with Nashville hot honey though because its quite spicy. The decor and atomasphere was really nice. I will come back again for sure!

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