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Entertainment Membership Terms and Conditions

1. Program Overview

Entertainment (“Program”) is a membership program which is operated by Entertainment Publications of Australia Pty. Ltd ABN 85 065 011 903 (“Entertainment Publications”). By enrolling and participating in the Program, you agree that you have read and understood these Terms and Conditions and are bound by them. You consent to Entertainment Publications collecting, using and disclosure of your personal information in accordance with the separate Entertainment Privacy Policy.

Entertainment Digital Memberships (‘Memberships’) are sold primarily by community and fundraising groups, with 20% of the Membership purchase price retained by the organisation.  Memberships can be purchased online via the fundraising organisation’s online order page. 

The barter, trade, sale, purchase, publishing or transfer of Memberships or any of its Entertainment Offers, Merchant Redemption Codes, or Free Trials, by any person or entity, including but not limited to travel servicers, travel providers, and printers, third party websites, publishers, and distributors of the Digital Membership or any of its Vouchers, is strictly prohibited, unless expressly authorised by Entertainment Publications.  All Entertainment Offers are subject to the Entertainment Rules of Use.

The Entertainment Return policy and guarantee – if for any reason you are not satisfied with your Entertainment Membership, you may within 90 days of purchase contact our office for a full refund. A proof of purchase is required.

Secure Payments for additional Entertainment Memberships and Member-only offers available on the website can be made securely with a credit card at www.entertainment.com.au or entertainmentbook.co.nz. The charge will appear on your credit card statement as “Entertainment Publications”.

All costs quoted on www.entertainment.com.au are in Australian dollars and are inclusive of GST. All costs quoted on www.entertainmentbook.co.nz are in New Zealand dollars and are inclusive of VAT.

All Entertainment products, customised products, as well as the partners who provide offers on this Site, are subject to availability. Entertainment takes no responsibility for any products, services, or promotions that are discounted, sold out or temporarily unavailable.

These Terms and Conditions are governed by and will be construed in accordance with the laws of Australia.

2. Defined Terms

Activation Date: The commencement date for an Entertainment membership, triggered by the activation of a purchased Activation Code.

Activation Code: A code which is provided to a customer when they purchase an Entertainment product. The code must be activated to commence the Membership.   

Entertainment/Program: The membership program which is operated by Entertainment Publications and provides Offers to its members.

Member, Members or Membership: A person who holds a current and active Entertainment membership.

Participating Merchants: A partner merchant that participates in the Entertainment Program and honours the associated Offers.

Purchase Date: The date of purchase of an Entertainment Product, where the customer is provided with an Activation Code.

Offer: Those features of the program that provide members with access to discounts on dining, travel, shopping and other categories. Offers may change from time to time without notice. 

Other Offers: Other promotions and special Offers which may be offered to you from time to time.

3. Joining Entertainment

Customers can join the Entertainment program by purchasing an Entertainment product and activating it online at entertainment.com.au or entertainmentbook.co.nz. From time of purchase, an Activation Code must be activated within two months. If activated within two months, the Membership will expire 12 months from the Activation Date. If not activated within two months, the Membership will expire 14 months from the Purchase Date. 

Customers can view the full range of Entertainment products online. Products and pricing are subject to change from time to time. 

Members must provide a valid email address and mobile number and create a unique password when joining or activating their Entertainment Membership, which will be used to log into a Members online account and the Entertainment app. Members are responsible for maintaining the secrecy of their password and can change it at any time. Entertainment takes no responsibility for any loss arising from unauthorised use of a Member’s password or a Member’s failure to comply with these provisions. 

4. Participation in the Program

Entertainment Offers can be accessed via the Entertainment App  and redeemed at Participating Merchants. 

Entertainment Memberships are valid for 12 months (or 2 years) and must be renewed annually (or bi-annually), with payment of the applicable annual fee. 

Entertainment Membership and Offers are not transferable, not redeemable for cash and are non-refundable. Membership can be revoked by Entertainment Publications at any time, in its sole discretion and without compensation, for any reason including but not limited to: abuse or breach of any of the Terms and Conditions of the Program, any actions deemed by Entertainment Publications to be contrary to Entertainment Publications, the Program or the interests of its Members or partners or in the case of fraud or misuse.

Entertainment Publications assumes no liability whatsoever, including without limitation, liability for any expense, loss, cost, injury, damage, accident or any other matter or thing whatsoever, however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to the Program or by reason of the termination of or amendment to the Program in whole or in part, the value or availability of Offers, or the addition or deletion of Offers, Participating Merchants or other features with or without notice.

Neither Entertainment Publications nor its respective officers, agents, employees and related bodies corporate shall be responsible for any failure of the entertainment.com.au or entertainmentbook.co.nz website or Entertainment app for any problems or technical malfunction of a telephone network or lines, computer online systems, servers, access providers, computer equipment, software, failure of any e-mail, online or Internet entry, technical problems, traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to any computer or property related to or resulting from participating in or downloading any material relating to the Program. Entertainment reserves the right, at its sole discretion, to cancel or suspend this Program should a virus, bug or any other cause beyond the reasonable control of Entertainment corrupt the security or proper administration of the Program.
Any attempt to deliberately damage any website or app or to undermine the legitimate operation of the Program is a violation of criminal and civil laws and should such an attempt be made, Entertainment Publications reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.

5. Renewing Membership

At the completion of the membership period, Members will be invited to pay for a new membership period. Members who do not pay their renewal fee by the due date will not be able to access Offers.

6. Membership Upgrades

Members with a Single City membership can upgrade to an All Cities membership by paying the applicable upgrade fee. The original expiry date of the Membership will not change with an upgrade.   

7. Marketing, Promotions and Personal Information

By enrolling in the Program, Members will be automatically enrolled into and consent to,  receiving marketing communications.
It is the responsibility of the member to set their own communication preferences by logging into their account and selecting what they wish to receive and not receive or by selecting to opt-out of receiving email communications by selecting unsubscribe on the email footers. Members are responsible for keeping the information in their account up to date including by not limited to their name, e-mail address, mobile phone number and date of birth.

8. Membership Offers

Offers are only available at Participating Merchants and vary between region. Offers are for personal use only and cannot be assigned, traded, or otherwise transferred in accordance with the Terms and Conditions of the Program. Any assignment or transfer in violation of these rules will be void and may, at the sole discretion of Entertainment Publications, result in the loss of Membership.

9. Competitions

Entertainment may also from time to time make available to Members promotions and competitions (collectively, “Competitions”). Where applicable, Members may enter Competitions by meeting the entry criteria specified on each Competition. We may publish names of winners of Competition prizes.

Each Competition will be subject to any individual terms and conditions specified on the Website. However, some of the standard terms and conditions are as follows:

  • Awards and prizes must be taken intact as offered and are not transferable, exchangeable or redeemable for cash;
  • If a person otherwise entitled to an award or prize is under the age 18, we reserve the right to instead give the award or prize to that person’s parent or guardian;
  • If an award or prize is unavailable for any reason, we reserve the right to substitute an award or prize of equal or greater value;

Entertainment Publications’ decision on all matters relating to a Competition will be final and not subject to challenge or review. Offers may not be redeemed in conjunction with any other promotional offers including, but not limited to, promotional discounted ticket offers. Neither Entertainment nor our officers, agents, employees and related bodies corporate make any representation or warranty as to the quality, suitability or merchantability of any goods or services offered or given as awards or prizes.

10. Privacy

Entertainment Publications and its respective officers, agents, employees and related bodies corporate (collectively, “we” or “our”) are committed to protecting your privacy. We collect your personal information for the following purposes to:

  • set up and administer the Program including ongoing management of Accounts, and to accurately record Entertainment Points and up-to-date Entertainment Points balances;
  • process and issue Offers;
  • allow Members to participate in promotions and competitions;
  • communicate with Members, to deliver a e-newsletters, surveys and SMS communications;
  • understand Member needs and preferences, and to provide Members with products and services that meet their needs or interests;
  • recommend our products and services, or the products and services of third parties we select that may be of interest to Members;
  • provide Members with special offers and rewards from Entertainment and our sponsors and reward partners;
  • facilitate or enable any corporate or commercial transaction involving Entertainment.

Entertainment Publications will obtain consent before using personal information for a purpose that has not been specified, unless the new purpose is required by law. See the Entertainment Privacy Policy at entertainment.com.au or entertainmentbook.co.nz for further details. Entertainment may share aggregated and anonymised Member data with third parties so long as that aggregated and anonymised Member data cannot be reasonably traced back to an individual. Member information is considered an Entertainment Publications asset. 

11. Termination, Changes and Breach

Entertainment may change these Terms and Conditions, any aspect of the Program including redemption procedures or any Offers in any respect, all without notice and even though changes may affect the value of Entertainment Memberships already purchased.

12. General

These Terms and Conditions constitute the entire agreement between you and Entertainment Publications regarding your participation in the Program, your entitlement to redeem Offers of the Program and supersede all previous versions. Except as expressly contained in these Terms and Conditions, there are no conditions, representations, warranties, express or implied, statutory or otherwise. When you deal with Entertainment Publications or its respective officers, agents, employees and related bodies corporate over the Internet, you consent to the formation of contractual relations through electronic communications. Entertainment Publications has the final authority as to the interpretation of these Terms and Conditions and as to any other questions or disputes regarding the Program.

13. Changes to these Terms and Conditions

Entertainment Publications reserve the right to change, suspend or terminate these Terms and Conditions at any time. Where Entertainment Publications changes these Terms and Conditions, or any Offers under the Program, an updated copy of these Terms and Conditions will be available on the Entertainment website. Members should regularly check for updates to the Terms and Conditions.